Did you know IPATA does NOT like you? They say some vicious things! Just hang in there.. We like your honesty and great service.
Name With Held
member American Foreign Service
22 May 2017
Dear Action Pet Express
Recently we made a move from D.C. with our several pets to Europe. We contacted ALL the IPATA pet shippers in the Washington area and some 3rd party shippers. ONLY you agreed to meet us at Dulles. The others said they must do everything including security check at their facility. Of course this would have cost us much more! As you correctly stated we were able to do the security check with you right at Lufthansa! And there was NO extra charge....Also they would NOT provide us an itemized bill until ALL was done.
Thankyou for being out there for us military families!! You are a true patriot!
James McGuire, SGT U.S. Air Force
2 June 17
Recently I purchased a special breed cat from a breeder in Hungary... I contacted several pet shippers in USA as to how to get the cat to me... Pet Relocation in Austin, TX quoted MORE than $4400 and would NOT itemize the charges. I got other quotes, $1900 being the lowest. Thank GOD I found Action Pet Express. Jerry was the ONLY one to advise NOT to deal with a pet shipper in USA. Rather that I should contact a pet shipper Directly in Europe who can ship to me! After all this is exactly what a pet shipper in USA would need to do. I contacted Animals First in Vienna and they took care of EVERYTHING... Total cost to me was less than $1100...... AND, Jerry charged me NOTHING...... Take his advice and save MUCH money...
Regards, Ben Addams, Dallas, TX February 24, 2017
P.S. By the way, Lufthansa was used all the way......
Dear Jerry and Everyone at Action Pet Express
I really need to get this to you and all your readers.... YES, Pet Travel Store IS a total rip off, Just as you say.
This past November my family and I, plus our several pets, relocated to Japan. When we started our planning several months ago, we stumbled upon their web site and ordered their (rip off) package. More than $60 !!
We soon came upon your site, and ALL the info was right there. FREE Their usage of the term Pet Passport is totally wrong. There is NO Pet Passport for Japan, or anywhere else in the world except EUROPE, and Pet Passports are ONLY issued by Euopean Veterinarians.....
I hope you can put a stop to their illegal operation! I tried to call IPATA about this and they said they could not do anything about it. (Would not is a better term)..
Thank you for ALL your help and FREE consultations......
Frank and Marie Williams, Osaka, Japan 4 Jan 17
Dear Other Pet Owners
Recently we returned to Camp Lejeune, NC We needed to ship our two dogs in advance. At first I was thrilled with the website of Happy Tails. Seemed they really cared about Military families. Boy was I WRONG! They wouldn't even speak with me unless I forked over several hundred dollars. Also contacted several other pet shippers in NC, SC and ATL... Finally found Jerry and Action Pet Express..... He took care of everything and saved us much money. Believe me, what he says about IPATA pet shippers is mild compared to the true facts..... If you can possibly use his service you will be rewarded.
Regards, Karen and Ralph Kangas and family 27 Nov 16
Last month we needed to ship our dogs from Orlando, FL to Bangkok. We got quotes from Air Animal in Tampa, as well as Pet Movers (Animal Land) in Atlanta. You would not believe the prices!! We found you. Shipped the pets to you on United and you further shipped via Lufthansa. All in all you saved us over $3000. How do those IPATA pet shippers get away with what they do? Thanks so much for being there...
Sincerely, Robert Kantor and family 15 Oct 2016
Dear ACTION Pet Express
Recently we flew Aer Lingus to Dublin. We wanted our two dogs and two cats on the same flight. We knew they had to go as cargo, not checked baggage. We also had all other requirements checked out. Aer Lingus told us that Pet Express in San Francisco was the only shipper we could use. Once we got their quote, we knew we could do better! Yes, they were VERY expensive. We checked around and finally found you. THANK GOD! You used Lufthansa and saved us a great deal of money. They were much cheaper than United as well. You certainly know your business. Thanks so much....
Best Regards, Rob McGinnis Sept 27, 2016
Attention Military Pet Owners
We recently PCS'd to Ft Bragg, NC from Germany. We had two large dogs that we could not bring with us on our flight. We HAD to use an expensive IPATA pet shipper in Germany to ship. We needed the dogs picked up at Washington Dulles. clear customs, and driven to Ft Bragg... The pet shipper in Frankfurt got quotes from several pet shippers in Washington, DC and at Raleigh ( ALL IPATA members ). ALL VERY expensive. We found Action Pet Express on line and contacted them ourselves. All in all, using Action Pet Express saved us nearly a thousand dollars. And, Jerry is a Veteran. I highly recommend this service....
Richard Lemley, Major, U.S.Army 15 July 2016
Hello Pet Owners about to relocate!!!
PLEASE abide by the info provided by Action Pet Express!!!
Do NOT use IPATA 3rd party pet shippers!!! Regular pet shippers ok if you MUST... Recently we made a move from San Francisco to Italy. We contacted several IPATA pet shippers from their website. Settled on one from Tucson, AZ What a disaster! As soon as we advised them that our employer was paying for this I could just feel the price going up.... We were told that United to Rome would ONLY take a booking from IPATA members.... Nothing went right with the move... TOO much for here..... I later found out from Action Pet Express that we could have shipped our pets to them, then they could have further shipped on Lufthansa to Rome. We would have saved our boss nearly $3000 this way!!
Microsoft has found a NEW pet shipper to recommend. Thank you Jerry
Ken and Mary Lou Carlson May 14, 2016
Recently I needed to have a cat shipped to me in Northern Florida from Mexico City.. I contacted Air Animal in Tampa. I couldn't believe the high price quoted from Dr Woolf's office. Besides the person I spoke with was very rude... I found you and you were so helpful and did NOT charge me a dime for your advice. I highly recommend your company.
Regards, Ricardo Martinez March 24, 2016
Recently we relocated to Costa Rica for business. We contacted World Pet Travel ( MovePet.com) as they supposedly have an office there? I made a BIG mistake by telling them my boss was paying for this. I could feel the dollar signs popping up at their end. When I got the final estimate, it was so outrageous that I just had to do some more research. We soon found Action Pet Express. I saved my boss over $4000 I highly recommed Jerry.
Robert Kingsley 19 Sept 2015
Dear Future Pets to the UK
I recently moved to the UK with two small dogs. I knew that ALL pet travel direct to UK from USA had to be as cargo ONLY... I contacted as many pet shippers (All IPATA members) as I could. Their rates all were at least $4000 and up. Then I found Action Pet Express. Thankyou Lord... Jerry told me how I could take the dogs as excess baggage ALL the way via the Continent. Had a delightfull mini vacation in Paris... All in all saved at least $2000 NO IPATA person advised of this way... I did NOT then have to use any pet shipper in USA. Jerry provided this info FREE of charge... Not many people like him today.. I certainly recommend him to everyone planning any type of pet travel. I have sent him a thankyou check..
Sincerely, Lillian Canfield August 27, 2015
Dear Jerry and ALL Future Pet Shippers
Recently we moved from Los Angelers to Central Europe. We took our dog as excess baggage. The IPATA pet shipper that helped us gave us TOTALLY INCORRECT information!!! Since we were NOT goimg to European Union we did NOT get the EU paperwork... Both the IPATA agent and the airline said we did NOT require the USDA endorsement. Since our plans were to spend a few days in Vienna we had tons of problems. Dog had to be quartined until we could get paperwork sorted out... Had we listened to you, we would NOT have had such problems. As you say MANY IPATA people do NOT know what they are doing! Please YOU OTHER people DO listen to Jerry AND use him if you can...
Robert and Jane Kennedy August 14, 2015
Recently my family and I PCS'd from Pope AFB, North Carolina to Ramstein, Germany. I too contacted all the pet shippers in NC. Found them on the ipata website. What rip offs! PCS PET TRANSPORT AT RALEIGH should be ashamed to state they are veterans then charge the prices they do. We asked them for the charge to have a pet shipper at Frankfurt pick up and deliver to us. You recommended that we contact the pet shippers at FRA directly. Their quotes to us were a FRACTION of what PCS had quoted.. We had Action Pet drive down and they took our two dogs back to Washington Dulles to fly on Lufthansa direct to Frankfurt. Jerry was totally open with ALL Lufthansa charges. None of the other pet shippers wanted to itemize.. We saved over a thousand dollars by using Action Pet Express..
MSGT Glen Bryer USAF Germany 28 July 2015
Recently we made a PCS move to Aviano, Italy. We were told to use United to Rome. Then United said we could ONLY use an ipata pet shipper to book. After contacting several ipata members we insisted that there had to be a better way! We found Action Pet Express... You helped us using Lufthansa to Venice... NO ipata member suggested this route. You saved us thousands of dollars and MUCH stress.. Thankyou for NOT being a member of IPATA!! They did you such a BIG favor, and the pet shipping public as well, when they removed you from their god awful membership. And for you telling the TRUTH about 3rd party pet shippers..
Jack and Susan Maguire Col USAF 14 July 2015
DEAR ACTION PET EXPRESS
I wish there were some way to covey our appreciation to you and your fine organization!!
I will do ALL I can do to get my fellow military families to get to your website.
In March we had to get our two large dogs to Germany. ALL of the local pet shippers in the San Francisco Bay area showed NO mercy and their quotes were out of this world! Thankfully we came across your site. We ended up shipping to you and you further shipped on Lufthansa to Munich. We understand that you can not book on Lufthansa at SFO, ONLY at Dulles. This way also gave our dogs a nice travel break. All in all, this saved us over $2000 over the lowest quote at SFO... I might add that the three pet shippers who finally returned our calls should be stripped of their permits to be in business.. So late and rude! And such lack of knowledge!! The fourth firm in Oakland just never bothered to get back to me.
Thank you, AGAIN
Glen Parsons, Major U.S. Army, Germany
24 May 2015
We are with the Department of State and were posted to South Africa. At the time we were living in Phoenix. We have two dogs and one cat to relocate. This all happened in March. Had NO idea how to go about it. Stumbled upon ipata. (using small letters as they do NOT even deserve that!) Contacted pet shippers in Tucson, Phoenix and elswhere.. With the quotes we got we seriously thought we might have to give up at least our large dog. Then we saw your ad in the Foreign Service Journal. Needless to say you were a LIFE saver. We shipped pets to you using United and you shipped from Dulles directly to ZA. Total cost was $3000 less than the lowest cost quote we had and nearly $7000 less than from Pet Relocation in Texas. Your expose of Happy Tails was also most useful. Thank you SO much
No Nme Please Now in South Africa April 17, 2015
DEAR PET OWNERS (Especially Military About to PCS)
I recently made a PCS move fr FT Bragg, NC to Germany..Had two dogs to go...I contacted the following Pet Shippers: Charlotte Pet Services; PCS Pets; Pet Wagon all in North Carolina; Aeropaws in South Carolina; and Action Pet Express near Washington DC (this is the one we used). The first four ALL were so very expensive!! AEROPAWS wanted $350 just to make flight arrangements... PCS Pets said they offered the 'deepest military discount'. Their prices were so high to begin with the discount meant Nothing... Action Pet Express was by far the least expensive. They included us on the email booking request to Lufthansa so we knew exactly what we were paying the airline. NO hidden charges.. They drove to Ft Bragg for our pets for a fraction of the costs of the other shippers. No need to take my word for it... contact ALL of the above and find out for yourself!!
Regards, Mike Milner 1st Lt US Army 04 March 2015
We recently used another service in Washington DC area. The new one that recently popped up... NEVER again.. We had three cats to fly to Los Angeles.. After their hidden charges came up and rude telephone conversations we so wish we had gone with you... The shipper in LA was equally bad. Another IPATA member no less!! We ended up paying considerably more than original quotation.. We were turned off by your 'busy' website. Oh how we wished we had read it all. You have so much good info...
Best to you, Irene and Willis Compton February 14, 2015
We recently used an over the road service to bring two dogs from Washington state to Chicago... DON'T ever do this. Almost lost our pets...Jerry had warned us about this. He even gave us a name of a pet shipper in Seattle to ship by air. We thought we knew it all !! The road delivery service broke down several times. Did NOT stay in touch as promised. We almost used UShip. Then we read elsewhere of someone who used them and their dog never arrived!! My advice is: Listen to Jerry. He really knows what he is talking about.
Jim and Carol Lewin January 16, 2015