Important Information

Useful information regarding the process of animal relocation.

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General Pet Relocation Information

Keep in mind that all countries have their own unique shipping and entry requirements.

Don’t worry about the details when you need pet transportation. We’ll handle everything for you. Also, we are in no way affiliated with Pet Express in San Francisco. They are a third-party pet shipper and often charge extremely high prices for services. When you depend on us, we provide personalized, high-quality services at very affordable rates.

Domestic Airlines with Very Helpful Information

  • American Airlines (800) 227-4622
    aacargo.com then scroll down
  • AMERIJET Cargo only 800.927.6059 305.593.2997
  • Continental see United
  • Delta (800) 352-2746
    Click: Programs & Services
    Under travel services click: Pet Travel
  • Northwest (has been taken over by Delta and KLM)
    Click: nw servicess, scroll (go to a product)
    Click: Priority Pet
  • United (800) 575.3335
    United – Continental are one airline now
  • USAIR (888) 300-0099
    aacargo.com
  • Southwest Airlines – In cabin only
  • Jet Blue – In cabin only
  • Alaska Airlines (800) 225.2752
  • Frontier Airline Cargo- As of: 01 Nov 2012, Frontier will NO longer carry live animals.

International Airlines with Very Helpful Information

Very Important

ALL airlines require two (2) plastic cups clipped on the inside of front door. For water and food.

Visit: www.petflight.com
Also: APHIS – USDA Pet Travel
Also: www.petfriendlytravel.com
and: airline pet travel report

States and countries with strict rabies control & quarantine

Guam
Website:
ns.gov.gu/pets.html
www.guampcs.com
www.hvkguam.com
www.wiseowl.net
also Isla Veterinary Clinic

Hawaii
Animal Quarantine Station, Div Animal Industry, Dept Agriculture
99-951 Halawa Valley St
Aiea, HI 96701
Phone: (808) 483-7151
Website: www.hawaii.gov/hdoa/ai/aqs/info
E-mail: rabiesfree@hawaii.gov

Australia
www.agriculture.gov.au/cats-dogs

Hong Kong
Website: www.afcd.gov.hk

Ireland
Do general search: quarantine dublin

Japan
www.maff.go.jp/aqs/english/contactus.html

Korea
www.qia.go.kr

New Zealand
www.biosecurity.govt.nz/regs/imprts/animals

Singapore
www.avs.gov.sg

South Africa
www.nda.agric.za/vetweb

Thailand
www.thaicongenvancouver.orgSearch: Pets; click on Pets

United Kingdom
www.defra.gov.uk

MALAYSIA
www.mm2h.gov.my/pdf/mm2h10.pdf

Other Important Contacts and Links

USDA Richmond, VA Cert Endorsements
(804) 343-2560

For those in the USA that need the Rabies Titer (Titre) / FAVN Test, the ONLY approved lab is at Kansas State University in Manhattan, Kansas.

Fort Sam Houston will do the test for military members and for government employees. Fort Sam Houston

The preferred microchip to use is:
ISO Standard 11784 or
Annex A to ISO standard 11785

For ALL pet shipments To/From AUSTRALIA and NEW ZEALAND we recommend:
www.jetpets.com located at LAX (Los Angeles)
info@jetpets.com
They can handle ALL pet shipments to/from Southern California

USDA Bird Quarantine:
JFK: (718) 553-1727
Miami: (305) 526-2926
LAX: (310) 725-1970

Fish and Wildlife:
(800) 358-2104
(703) 358-2093
(703) 354-1949

U.S. Customs and Border Protection www.cbp.gov
(877) 227-5511
(703) 526-4200

USDA Animal Care | Riverdale, MD www.aphis.usda.gov
(301) 734-7833

Centers for Disease Control and Prevention  www.cdc.gov/ncidod/dq/animal/index.htm
Email: cdcinfo@cdc.gov
(800) 232-4636

What You Should Know 

WRITING DATES AND TIMES

Times: Most of the world uses the 24 hour clock. Most people do not know use AM and PM. All certifications use the following: 1200 means noon time; 1800 means 6 pm; 2400 means Mid-night. 2401 does not exist, you would use 0001 to signify one minute PAST Mid-night.

Dates: You should use Day-Month-Year on all paperwork. For example, when using numbers only use 01-07-2020 to signify July 1, 2020, do not use 7-1-20.  Better yet, use 01 Jul 2020.  This can make a big difference when determining when rabies dates are searched for, etc.  Some certifications require as follows: 2020-01-07.

SHIPPING REQUIREMENTS & COSTS FOR KENNELS

Keep your pet safe while on the road or in the air with a proper kennel. Our pet courier cares about the safety of your pet and for that reason, Jerry does not accept kennels NOT held together by nuts and bolts. Kennels must have solid tops with no doors or openings on top. For international travel, ventilation on all 4 sides of a kennel is essential for your pet’s well-being, as are bowls for food and water that are attached to the inside of the door.

When understanding shipping costs, you must be ready to answer questions about the size and weight of your pet and the travel kennel. The volume of the kennel is what determines the charge, and the weight of the pet and the shipping container factor into the total cost.

HOW TO PROPERLY MEASURE A PET FOR THEIR PET TRAVEL CARRIER
Stand pet on all fours, Head as high in air as possible, nose forward (you might need to gently force head up and back). Measure from highest point on top of head, tip of ears if ears stand up, to the floor. ADD at least two (2) plus inches, to arrive at kennel height required.

For length: with head extended straight out from body, measure from tip of nose to base of tail. Add: 3″ to arrive at kennel length size required. These may NOT be natural positions for a pet, but, this is what the airlines will look for to make their decision as to kennel acceptance.

For domestic shipments, usually ventilation is NOT required on the rear portion of shipping kennel. We strongly advise to have ventilation on ALL four sides. It is required for international shipments.

With ALL Brachycephalic breeds, we INSIST on additional ventilation holes placed on both sides, and the rear, of the kennel, being placed all around on the upper portions of the lower portion of the kennel. We carry a drill for this purpose.

FEEDING PRIOR TO TRAVEL
For most breeds of dogs and cats, do not feed anything for at least 10 hours before any kind of travel (This includes puppies).

For BRACHYCEPHALIC dogs and cats, do not feed for at least 15 to 18 hours before travel, and nothing during travel. You do not want to do anything that can contribute to vomiting or any other digestive problem. Choking on vomitus is a major problem! Some airlines will tell you that you must feed within 4 hours of travel. Do not listen. Just respond that you did comply with their feeding requests.

Water of course is always necessary. Always consider providing bottled water only during pet travel. Especially at the end of the journey, especially if in foreign lands, do not provide tap water.

MICROCHIPPING RECOMMENDED, HEALTH CERTIFICATES REQUIRED
Here is some sound advice that pet owners should know before shipping their pet inside or outside of the country. It is recommended that your pet be microchipped before travel. Look for chips with ISO 11784 or 11785. For travel to the EU, and also to many other countries, To be VALID, the RABIES vac MUST be given AFTER the chip! This is essential! Also, dogs ONLY to UK MUST have tapeworm treatment. This info MUST be provided on the EU cert. MUST be signed by Veterinarian

When your pet is flying internationally, it is essential that your veterinarian provide an APHIS 7001 international health certificate. It is best that this comes with an endorsement from the U.S. Department of Agriculture. USDA will NOT endorse ALL 7001’s. Only if country requires it. However, ALL airlines require the 7001, even if not endorsed! Reach out to this pet relocation service for accurate information and fair pricing when relocating your cat or dog, or other pet.

Where will my Animal travel in the aircraft?
Your pet will travel in a pressurized, heated and ventilated cargo hold inside the plane. The cargo hold is located just below the passenger compartment.
How much will a pet relocation cost?

Our pricing is based on the services you will require. Airline charges are based primarily on size of your shipping kennel(s) and actual weight of your animal(s) and kennel(s). After you contact us, we will work with you to determine your needs provide you a free itemized quote.

What can I put in the flight kennel with my pet?
TSA rules limit the contents of the flight kennel to your pet and one familiar soft object along with the required water dishes.
How are pets handled at transfer airports?
Pets requiring a transfer during a global journey are cared for between flights by pet professionals. Some airlines offer animal care lounges and animal transit facilities. Lufthansa has the very best at Frankfurt and is a primary reason we use them for global journeys.
Should my pet receive sedatives or other drugs before flight?

NO! Pets need the ability to respond to their environment during their travel so medications such as sedatives, tranquilizers, anti-histamines, and anti-anxiety medication should NOT be administered before a flight.

Can my pet fly in the cabin with me?
Most pet owners would prefer to keep their companions with them as they travel. Some smaller pets can often fly in the cabin during travel within the United States. Some international airlines do allow pets to travel in the cabin as long as the country allows for pets to arrive this way. Some notable countries that do NOT allow in cabin travel are South Africa, the United Kingdom, The United Arab Emirates , Australia, and New Zealand. If not allowed, pets will be required to travel in the designated cargo hold.
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